Privacy Policy

This Privacy Policy explains how ADIU / Trueblue Supply Pty Ltd collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or interact with our online store.

By using our website, you agree to the terms of this Privacy Policy.

We may collect personal information including:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Payment confirmation details

• Website usage data

• Customer service messages or enquiries

We only collect information that is reasonably necessary for processing orders, providing customer support, improving our website and communicating with you.

We use your personal information to:

• Process and deliver your orders

• Send order confirmations and shipping updates

• Respond to customer enquiries

• Manage returns, replacements or product issues

• Improve our website, products and customer experience

• Send marketing emails or promotional offers, only where permitted

• Comply with legal, tax and business obligations

Payments made through our website are processed securely by third-party payment providers. We do not intentionally store your full credit card or payment card details on our own systems.

To deliver your order, we may share necessary information such as your name, phone number, shipping address and order details with courier companies, fulfilment partners or delivery service providers.

If you subscribe to our mailing list or agree to receive marketing updates, we may send you promotional emails about new products, offers or updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and support marketing activities.

Cookies may help us understand which pages are visited, how customers interact with our website and how we can improve our online store.

You can disable cookies through your browser settings, but some website features may not work properly.

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Payment processors

• Shipping and courier companies

• Website hosting providers

• Email marketing platforms

• Analytics and advertising platforms

• Professional advisers, such as accountants or legal advisers

• Government or regulatory authorities where required by law

These third parties may only access the information needed to perform their services.

Some of our service providers, such as website platforms, payment processors, email marketing tools or analytics providers, may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled securely.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You may contact us to request access to the personal information we hold about you, or to ask us to correct inaccurate, outdated or incomplete information.

Please contact us at:

Email: support@adiu.com.au

We keep your personal information only for as long as reasonably necessary for business, legal, tax, customer service and order fulfilment purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

Our website and products are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.